parcelLab, the Operations Experience Management platform, secures $112M to help global brands deliver a seamless experience

• parcelLab secures US$112M investment to focus on further expansion and growth
• Now actively managing Operations Experience in 153 countries across the globe
• Sending over seven million proactive, hyper-personalized, and branded communications per day (or 82 communications per second)

May 11, 2021, NEW YORK, USA – The leading Operations Experience Management platform, parcelLab, announced today that it has secured US$112 million in Series C funding led by global venture capital and private equity firm, Insight Partners. Endeit Capital joined as a co-investor as well as existing investors Capnamic Ventures and coparion. The funding will enable the Operations Experience category leader to accelerate its mission of bringing people and brands closer together.

Tobias Buxhoidt, CEO and Founder of parcelLab, said: As e-commerce becomes increasingly competitive, providing unique and branded experiences will drive growth. Identifying opportunities to further connect with people and build a better, stronger relationship is a key differentiator. Brands that are leveraging Operations Experience Management are transforming operational complexity into opportunities to overperform in the market. We’re super excited and proud to be on this journey and looking forward to disrupting new industry sectors with Operations Experience. 

Matt Gatto, Managing Director at Insight Partners, said: We pride ourselves in identifying and investing in software  ScaleUp companies that are driving transformative change in their industries. In parcelLab, we see true potential to transform how brands and people connect and we are thrilled to be able to support and spearhead parcelLab’s growth and progression as they lead the Operations Experience management category into new markets and industry sectors.

parcelLab was founded in 2015 by Tobias Buxhoidt, CEO, Julian Krenge, CTO, and Anton Eder, COO. Between its Series B and Series C funding rounds, parcelLab has focused on bringing customer experience and visibility into operational processes that are traditionally opaque and full of friction and frustrations. The Operations Experience category tackles post-purchase and beyond and brings a true customer obsession into these dimensions.

Household names such as IKEA, Farfetch and Lidl have partnered with parcelLab to transform their Operations Experiences and boost impressive conversion rates and achievement stats. parcelLab is helping certain customers achieve double-digit basket size increases, email open rates of over 90%, 25% reductions in WISMO (“Where is my order”) and triple-digit increases of customer reviews.

For brands, that means more chances to create relationships that last. And for the people, it means turning mundane operational moments into moments of joy.

This new funding will fuel parcelLab’s global expansion, support new product development and further enhance the progression of its newly released returns portal, which enables brands to deliver a seamless end-to-end returns experience.

As this Operations Experience Management platform continues to grow into new sectors, parcelLab will be looking for great talent across the globe to join its fully remote team. ‘We are excited to bring our tech to new brands and sectors; customer obsession is a business imperative for any product or service in today’s always–on world’ adds Tobias.

About parcelLab 

parcelLab is the leading Operations Experience Management platform globally.

We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 500+ brands worldwide, including IKEA, Farfetch and Lidl.

With offices in New York, Munich, London and Paris, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in 2020.

It’s all in a day’s work for us:

• Monitoring over three million shipments per day
• Actively managing Operations Experience in 153 countries
• Sending around seven million pro-active, personalized, event-driven emails
• Tracking shipping data from more than 150+ carriers worldwide, including DHL, FedEx & DPD
• Creating over 30 million reasons for people to fall in love with brands every day

For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

Find out more at parcelLab.com

About Insight Partners

Insight Partners is a leading global venture capital and private equity firm investing in high-growth technology and software ScaleUp companies that are driving transformative change in their industries. Founded in 1995, Insight Partners has invested in more than 400 companies worldwide and has raised through a series of funds more than $30 billion in capital commitments. Insight’s mission is to find, fund, and work successfully with visionary executives, providing them with practical, hands-on software expertise to foster long-term success. Across its people and its portfolio, Insight encourages a culture around a belief that ScaleUp companies and growth create opportunity for all. For more information on Insight and all its investments, visit insightpartners.com or follow us on Twitter @insightpartners.